11 May 2009

It's 3pm, do you know where your Technical Support is?

He's busy managing a bar that he owns on the side. No really, that's the answer a new client of mine was given when asking for help from their previous IT Support person. Note the term "previous". Sadly, once again I find the offices of a very successful Practice in very poor condition. Computers down in operatories for upwards of six weeks, frequent issues with printing, corrupt backups going back to 2007, and a Personal-Use ONLY antivirus product installed on 20+ systems. I can see this is going to be a very busy year for me.

It's truly unfortunate that situations like this give the Technical Support/IT industry a black eye. And the horror stories continue because it is so difficult to distinguish the good from the not so good until the damage is done. So I'm working on getting the word out on my services and availability. Meanwhile, I have a few offices to resuscitate.

I wonder which bar he was managing. Perhaps I should go buy him a beer.